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FAQs

Q1. What service does Xilla provide?

We provide electric vehicle (EV) charging services at various public and private locations. Whether you need fast-charging or standard-charging solutions, we have got you covered to meet your EV needs.

Q2. Where can I find Xilla charging stations?

Our charging stations are conveniently located in high-traffic areas like malls, parking lots, highways, and commercial centers. Easily find the nearest station by using our app or visiting our website.

Q3. How long does it take to charge my EV?

Charging times depend on the type of charger and your vehicle’s battery capacity. Fast chargers can provide up to an 80% charge in as little as 30 minutes, while standard chargers typically take several hours for a full charge.

Q4. How much does it cost to charge my EV at a Xilla station?

Pricing is determined by the amount of energy used and the duration of your charge. You can view real-time pricing for our stations through the Xilla app, which also allows for seamless payment.

Q5. Do I need to create an account to use Xilla charging stations?

Creating an account is optional, but it enhances your experience! Registering gives you access to features like usage tracking, faster payments, and personalized offers.

Q6. How do I pay for charging services?

You can easily pay through our app using multiple methods, including mobile money, credit/debit cards, or digital wallets. We also offer contactless payment options at our charging stations.

Q7. What happens if I encounter issues while charging?

Our customer support team is available 24/7 to assist you. You can reach out through our app, website, or by calling our support hotline. Plus, our stations come with easy-to-follow instructions for your convenience.

Q8. Can I charge my EV at home using Xilla services?

Absolutely! We offer home charging solutions tailored to your needs. Contact us for an installation consultation, and we will help you set up a home charging station that fits your EV.

Q9. How is Xilla contributing to sustainability?

We’re dedicated to reducing carbon emissions by supporting the electric vehicle movement. Our charging stations run on renewable energy sources, contributing to a cleaner, greener future for everyone.

Q10. Does Xilla offer subscription or loyalty plans?

Yes! We are excited to introduce loyalty and subscription plans that provide discounted rates, rewards, and exclusive benefits for our frequent users. Check our website or app for more details.

Still, have any questions? Contact us